Hilton Garden Inn Minneapolis/Eden Prairie

Front desk staff are very friendly and can be helpful. However, I said to have no room serviced for cleaning and also left out a dnd sign during the entire stay. The room was entered twice when I was away on business. Room and hotel needs upgrade. Dated and older toilet often didn't work. Plus, the internet was very slow. Restaurant / bar - Chef is very nice and accomodating. Bad part was the bar overcharged for a drink I paid normally before. Bartender was condescending to me during and after that. Also, bartenders only gave attention and respect to the 'regulars'. Sad thing is I said I will be visiting each week for a year and still was not treated properly in the end. Needless to say, I chose another hotel for my weekly business visits over the next year. Also, I will share this with my Hilton Honors rep in the hopes improvements can be made for future guests.

Most uncomfortable bed I've ever slept in. After a few minutes of laying down, I was in pain. By morning it was unbearable. For context, I travel about 10x per year and in my 20 years of business travel have never experienced anything like this. The breakfast is not included. For a suburban mid-range hotel, this is unexpected. It would be different if I were at the Marriot or in a downtown location. Also, the sidewalk is in really rough shape which makes rolling a suitcase problematic. That's easily solved by walking in the parking lot instead. Other than that, the hotel was clean. I will never stay again even though it is literally across the street from the office.

I experienced a nightmare in this hotel. I wouldn’t recommend anyone to stay here under any circumstances. I checked in with my husband and daughter on Saturday, July 29th around 4pm. David at the front desk checked us in. We went to sleep at 11pm. As we were sleeping, someone came into our room around 1am and turned in the light. I thought it was my husband. Then, the lights were off and as the door was opening I opened my eyes and a stranger was standing inside my room and yelled, “God damn it” and slammed the door behind him/her. I jumped out of my bed feeling like I was going to have a heart attack, without exaggeration. I immediately went to my daughter and she was still sleeping. I looked at my husband and he was asleep, exhausted. I thought I had a nightmare. And I started praying and asking myself if it was a nightmare or if it really happened. I went back to bed. As I was trying to sleep the phone rang in our room. There is a lady named Luann on the phone. She said, “what is your name? What is your room number? Who let you in? You do not have a reservation here.” I answer some of her questions but I was in disbelief the front desk would be calling our room at 1am. I asked her who she was and where she was calling from because I was starting to doubt if this was a prank. I told her I would go down to the front desk because I couldn’t believe she was calling me from the front desk at this time. She answers, “perfect, see you here.” And hangs up the phone. I spoke to my husband and explained the situation. He called the front desk and argued with this lady and refused to go downstairs to fix anything at almost 2am at this point. The lady realized my husband made our reservation and said there was a mistake. In the morning when we went to go get our new room keys since our keys did not longer worked, I refused to speak to Luann and told her I would only speak to a manager. I asked her to please stop talking and just give us our room keys. She told me I would not speak to a manager without listening to what she had to say to me. She told me she was looking after the safety of my daughter and my husband. And that she doesn’t know what is up in the rooms. Then, she had the nerve to give free breakfast to my husband and my daughter only because of the inconvenience. I told her I still was expecting to speak to a manager and she went up to my husband and handed the manager’s business card to him and said, “here is my manager’s card, sir. I no longer wish to speak to your wife.” I have traveled to a lot of places due to work and for pleasure. This experience was the worst nightmare I could of imagined. I spoke to the manager and she was empathetic. However, the fact that our room key was given to a stranger at 1am, that I received a phone call interrogating me about who let me in and saying I do not have a reservation at the hotel in the middle of the night, and the treatment in the morning where I was shown zero respect as a guest or human, was not compensated correctly. We received a full refund for our stay and 20,000 points in my Hilton awards account after speaking to the manager today. However, I just don’t think I ever want to stay at a Hilton again. This was the worst experience I have ever lived and wish no one lives anything similar to what I experienced yesterday.

Rude guy that checked me in. Mimicked everything I was saying. As if he was making fun of me. (He too was Asian). Ice machine was broken and I had to go to the second floor for ice. 1 of the elevators broken. I asked for room service because my son got some pound cake all over the bedding and there was a dirty diaper left in there. After being gone for 12-13 hrs, I return to the smell of the dirty diaper stewing. I hot downstairs to ask then why they failed to do so "due to short staff, we need to know 24 hrs in advanced." Tell me how that works if we're there for 2 nights, he got crumbs on the bed in the morning, so I'd have to sleep in it either way and rooms service would be there to clean after my check out. I ended up having to take the vacuum upstairs myself to clean and bring the dirty diaper down (which I could've done had I not been told room service would do it). I was asked to stop at the front desk by Luann so the shift lead/manager would adjust the rates for my inconvenience, that lady didn't even acknowledge me. The icing in the cake, the playpen they brought in for my son obviously hasn't been sterilized, sanitized, or cleaned in general, my son ended up catching hand foot and mouth! By far the worst experience at a Hilton hotel! I do not recommend.